Heard of Business VoIP Phone Services?

Get Ready for Tailored VoIP Telephone Solutions

Are You Missing Out on the Latest in Business VoIP Phone Services?

Copper wire is dead; long live the internet. If you’re ready to cut your ties with your expensive and technology-deaf analog phone service, Graffen can help you make the switch with our customizable business VoIP phone service. Our 360 VoIP Service Planwill save you more money than you might imagine, especially if your employees make longdistance calls every day. Once you’re over that pleasant surprise, you can consider all the ways digital voice can integrate into your business systems. 

With our business VoIP plans, you can integrate phone and video conferencing, place calls directly from your favorite CRM app, and always reach that globe-trotting employee who could be anywhere. Other standard features of our 360 VoIP Service Plan include 3-way calling, call blocking, and caller ID, just like your old phone service. Have you ever gotten a voicemail by email or text? Yeah, VoIP can do that, too. Let our IT experts show you exactly what you’re missing. Let’s connect to discuss the needs of your business today. 

What Exactly is VoIP?

VoIP stands for Voice over Internet Protocol. What that means is that when you make a call with a VoIP phone or application, the audio of your voice is sent over the internet as digital data. It sounds technical, but in the end, your calls go out and come in just like you’re used to…but with added features that are available to help you drive your business.

A VoIP phone number isn’t hardwired to a single handset on your desk, either. Instead, it functions more like an email address. You can receive calls using an app on your smartphone, have them routed to your home phone, and make calls from your desk phone.

Why Do You Need VoIP?

If you’ve been struggling to adapt to the new media reality of the 21st century, you’re not alone. Traditional business software simply isn’t equipped to deliver the integrated communications that your sales and support teams need. They chain your employees to their desks and force them to switch between multiple applications to handle phone calls, email, and social media. If this sounds familiar, then a business VoIP service provider like Graffen may be the answer.

Three Benefits of VoIP:

1. Supports a truly mobile workforce:
VoIP handles phone calls over the internet, which means you aren’t limited to receiving calls at a single location. Your phone number follows you anywhere you have an internet connection. You can place or receive calls with a smartphone, home phone, or software on your computer.
2. Offers powerful and productive functionality
When digital VoIP calling is integrated with Unified Communications, the synergy is a surprise to many of our customers. The flexibility and automation that it makes possible will save your employees the time they spend manually tracking communications and customer interactions.
3. Costs less than analog phone service
VoIP can help you lower your costs. You’ll say goodbye to long-distance fees that traditional phone companies charge. When you take advantage of Unified Communications and a solid VoIP solution, the entire planet is a local call.

What Can Business VoIP Services Do For Your Business? 

Predictable Results. No Bull.

Coffee Bean

Run voice services through the cloud

Coffee Bean

Protect communications from downtime

Coffee Bean

Manage customer engagement

Coffee Bean

Leverage the power of digital technology

14 Cool Unified Communications and VoIP Features

It’s hard to list all the cool features that come with our VoIP 360 and Unified Communications plan. Below is a list of the highlights that will transform how your employees collaborate and serve your customers.

Advanced call conferencing, screen sharing & calendar integration:
Harness the connectivity of the internet to supercharge collaboration with remote teams.
Integration with leading CRM packages:
VoIP voice data and Unified Communications integrate seamlessly with other business applications. You can dial customers directly from your CRM.
Easy to install, configure and support:
Getting set up with VoIP is much faster and more flexible than traditional phone service.
Find me / follow me – worldwide
VoIP numbers follow your employees wherever they happen to go. Whether they’re at home, their office, or at a convention, they can be reached at the same number.
Automatic Call Distribution (ACD)
Unified Communications can handle your switchboard for you by routing calls to the right employee.
True business continuity / uptime
VoIP is much more difficult to interrupt than traditional phone service because it uses the internet to place calls, not a proprietary copper network.
Instant message, desktop texting and presence
Unified Communications integrates modern communication channels like social media, messaging apps, and SMS texting.
Auto attendant
Our Unified Communications platform also includes an automated attendant to route incoming calls.
Coaching tools
Learning all the features available is made easy with online tutorials and learning resources.
Voicemails to email & text
Voicemails can be converted to text and delivered via e-mail or text messages
Call Conferencing
Conference calls are supported by VoIP, and it integrates with video conferencing and screen sharing apps.
3-Way Calling
You can quickly create a 3-way call with VoIP service by merging two calls.
Call blocking capabilities
Blocking calls is simpler with VoIP service because most calling apps include number blocking features.
Call detail reporting
Track how your phone system is used with call detail reports that include phone number, time, date, and duration of calls.

12 Ways VoIP Will Change the Way You Do Business

Improved Client Communications:
Some customers prefer social media; others want to chat with customer service online. Unified Communications puts a multi-channel interface at your fingertips.
Extensive Productivity Features
With all your communications integrated and digitized, it’s possible to build automation into your systems.
Reliable in a Pinch
The redundant systems of our managed cloud service improve the reliability of your communications technology. When a system goes down, another picks up the slack
Minimal Upfront Fees and Expected Monthly Costs
VoIP calling eliminates unpredictable long-distance charges that change from month to month. You get better service for a predictably low subscription fee.
Workforce Mobility
Tired of trying to call Bob only to discover he’s on the other side of the country on a business trip again? With VoIP, Bob will get your call at his number whether he’s at his desk or the airport.
Improved Sharing and Collaboration
When you make the switch to Unified Communications, you can review all of your customer interactions in a single application. Team meetings can become video conferences, too.
Simple, Cheap IP Faxing
Faxing doesn’t require special equipment with VoIP. You just need a scanner and a VoIP app to send a fax over the internet.
Superior Uptime
Our Unified Communications platform also includes an automated attendant to route incoming calls.
Simplified Conference Call and Screen Sharing
VoIP makes video conferencing a natural way to conduct business. There’ll be no more calling into a conference number and then syncing the audio with a screen-sharing app.
Easy to Install, Configure and Maintain
Digital VoIP calls can be converted to text and delivered to email addresses, cellular phones, or social media accounts.
Scalability
Your phone capacity is only limited to the network bandwidth you can devote to it. You can add or subtract phone numbers at any time without the need for a technician’s visit.
Save Cash
Some say this benefit is the best one. Slash your monthly phone expenses and forget about the cost of adding copper phone lines to your building.

Why Graffen?

Graffen’s 360 VoIP service is tailored to meet the needs of each and every Philadelphia business. We provide customized installations and offer comprehensive service plans that include the features you need and nothing else. Plus, we’ll collaborate with your staff to create the perfect solution for your unique situation. We have extensive experience working both SMBs and large corporations, and our team is ready to help you start enjoying the benefits of Unified Communications without delay. 

Set up a consultation with one of our account managers to learn more about how Graffen can serve as your company’s VoIP service provider.

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